Support

Hum aapke saath hain

Koi bhi dikkat ho — ek call ya WhatsApp par hum haazir hain.

Turant khud theek kar sakte hain

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Software khul nahi raha / license error

Computer ki date-time sahi kijiye, phir software dobara kholein. Phir bhi na khule to hume Hardware ID bhejiye.

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Update ka button nahi dikh raha

Us computer par internet check kijiye. Splash screen (pehli screen) par Continue button ke neeche update ka button aata hai.

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WhatsApp se report nahi ja rahi

WhatsApp Settings me jaakar QR dobara scan kijiye — session kabhi-kabhi logout ho jaata hai.

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Printer par report theek nahi chhap rahi

Print Options me page size aur margins check kijiye, ya Report Format Designer se format dobara set kijiye.

Sawal-Jawab

Kya software internet ke bina chalega?

Haan. Samrat ERP aapke computer par chalta hai, isliye internet band hone par bhi aapka kaam nahi rukta. Internet sirf update, WhatsApp bhejne, cloud backup aur QR report ke liye chahiye.

Mera data kahan rehta hai?

Aapka poora data aapke apne computer par rehta hai — patient ki details, reports, sab kuch. Hum aapka patient data apne server par nahi rakhte. Sirf QR wali report (agar aap woh feature chalu karein) surakshit link ke sath rakhi jaati hai.

Update kaise aata hai?

Jab bhi naya version aata hai, software khulte hi 'Update Available' ka button aa jaata hai. Ek click — download, backup aur install apne aap ho jaata hai. Aapka data bilkul waisa ka waisa rehta hai.

Computer badalna pade to?

Koi baat nahi. Naye computer ka Hardware ID hame bhej dijiye, hum usi din nayi license key bana denge — bina extra charge ke.

Kitne computers par chalega?

Ek license ek computer ke liye hoti hai. Lab me kai computers hain to network wala setup bhi ho jaata hai — hume bata dijiye.

Training milegi?

Haan. Installation ke baad WhatsApp video call par poori training di jaati hai, aur video tutorials bhi milte hain.